Refund policy
Return and Refund Policy
This policy applies to orders delivered in the United States and the United Kingdom. It does not limit any rights you have under applicable consumer law.
Change-of-mind returns
- United States: Contact us within 7 calendar days after delivery to request a return.
- United Kingdom: Tell us within 14 calendar days after delivery that you wish to cancel. You then have a further 14 days to send the goods back.
To start a return or, for a UK order, to give notice of cancellation, email mobilestarlight@outlook.com or use our Contact Us form. Include your order number and the email address used at checkout. UK customers do not need to give a reason. We will provide the appropriate return address and instructions. Please keep proof of postage.
For a change-of-mind return in either market, you arrange and pay for return shipping. We do not charge a restocking fee. Please return all parts and accessories supplied with the item. UK customers may inspect goods as they would in a shop; a deduction for loss in value caused by handling beyond what is necessary to inspect them may apply where the law allows.
Faulty, damaged, incorrect or misdescribed items
Contact us as soon as you discover a problem. The change-of-mind deadlines above do not limit your legal rights. Where the item is faulty, damaged, incorrect or not as described, we will arrange or cover reasonable return costs where required by law and provide the remedy required by applicable law.
Refunds
Refunds are made to the original payment method. For US change-of-mind returns, we will process the refund after we receive and inspect the returned item and email you an update. For UK cancellations, we will refund within 14 days after we receive the returned goods or you provide evidence that you sent them back, whichever is earlier. For UK cancellations, we will also refund the original standard delivery charge, if any; any extra cost for an upgraded delivery service is not refundable. Your payment provider may take additional time to show the credit.
Questions about a return or refund? Email mobilestarlight@outlook.com.